What Happens If Gift Cards or Key Tags Don't Work
Most issues with gift cards or key tags are caused by configuration or hardware mismatches rather than printing defects. When problems occur, identifying the cause quickly helps restore normal operation.
This page explains common issues and how they are typically resolved.
Common Reasons Cards Don't Work
Issues are usually related to one or more of the following:
- POS configuration differences
- Incorrect format selection
- Scanner or reader limitations
- Workflow changes after printing
Barcode-Related Issues
Scanning Failures
Barcode scanning issues typically involve:
- Unsupported barcode type
- Incorrect number length
- Scanner configuration limitations
Magnetic Stripe-Related Issues
Swipe Errors
Magnetic stripe reading issues typically involve:
- Incorrect track data
- Reader compatibility issues
- POS configuration changes
How Issues Are Typically Identified
When issues occur, resolution usually starts with reviewing:
- POS system or software
- Redemption method
- Hardware being used
- Recent changes to POS settings
Gift Cards vs Key Tags
Issues may differ depending on the product:
Gift cards involve stored or referenced value and may encounter issues related to balance lookup or redemption processing
Key tags often link to accounts or memberships and may encounter issues related to account lookup or identification
Each uses different workflows and may require different troubleshooting steps.
What to Do If You Experience an Issue
If a card or tag does not work as expected:
- 1Confirm the POS configuration
- 2Check scanner or reader settings
- 3Review how cards are redeemed
- 4Contact support if needed
Clear communication helps identify the issue faster.
Need Help Reviewing Your Setup
If you are unsure why a card or key tag is not working, we can help review your setup and identify potential causes.
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